Job description
Reports to: JPW Property Management Director
Works Alongside: Property Managers, Administrators, Accounts Team
Salary: £ Negotiable depending on experience.
Location: London
Department/Division: Property Management
Overall Purpose
To undertake the efficient and effective operation of the finances of the property management portfolio to ensure that all clients/parties are satisfied with the service provided. This will include:
· Maintaining and strengthening existing client relationships.
· Ensuring provision of a high level of customer service throughout the Property Management team.
· Compliance with regulatory standards and statutory requirements.
Key Responsibilities
A) Financial Management
- To draft service charge budgets in advance of the year-end and to seek client approval for implementation. To ensure budget is signed off by the client and Director of JPW prior to accurately being implemented.
- To ensure that all demands are issued promptly to residents in accordance with the terms of the lease and RICS codes of Practice
- To review expenditure to date, using financial reports to review budget to actual. To understand and gauge cash-flow to site, identifying creditor problems and funding issues and to take action to prevent funding problems.
- Deal with Leaseholder/client enquiries relating to financial matters of the portfolio in accordance with internal Service Level Agreement.
- To ensure client reports are issued on time to client in liaison with the Property Manager.
- Preparation of year end service charge accounts including: Preparation of extended trial balance accruals, prepayments and journals, balance sheet reconciliations, raising balancing charges. Accounts to be completed within 6 months of year end. No Section 20B to be issued without prior approval of Director.
- All accounts to be signed off by client (if applicable) and JPW Director.
- Ensure that the year in question is closed down on Qube without any queries pending.
- Set up of new sites, leases, units and service charge information on property software
- Set up of financial information on the property software including apportionments schedules and cost heads
- Dealing with new lease assignments
- Ground rent processing and client payments
- Run VAT reports for sites if applicable
- Ensure that invoices are being coded correctly.
- Ensure bank reconciliations are completed no later than one month in arrears. Bank Reconciliations to be signed by JPW Director.
C) Sustaining and Building Business
- To have regular contact with clients and quickly discern and act to resolve client complaints
- To help build a business where customer service is at the forefront of all of the company’s activities.
Key Relationships
Internal
- With members of the JPW Property Management team, administrators Accounts Team, and maintenance companies.
- Excellent communication skills between different teams/ external parties essential.
- Experience of successfully organizing team building events and initiatives is desirable.
External
- Lessees, Clients, Freeholders, Developers, Contractors, Site Staff.
- Experience of successfully and promptly resolving client complaints is essential.
Decision Making Authority
- Jointly with Property Managers & Directors.
- Education/Qualifications
- MRI Qube experience essential.
- Financial qualification preferable .i.e. CIMA, AAT
Experience
Good knowledge and experience in service charge/client accounting.
Due to the nature of our business this is a developing job description and additions or changes will be made as and when the need arises, with full consultation beforehand.
Interested applicants should forward their resume to:
Rani Sahota
Property Management Director
Rani@jpwrealestate.co.uk